Join the Dr. Mold Team in Metro Detroit
Dr. Mold is a growing mold remediation, water damage restoration, and testing company serving homeowners and businesses across Metro Detroit. We are hiring people who take ownership of their work, communicate well, and want a long term home with a company that is expanding.
What it is like to work here
Our team helps people during stressful moments, often right after water damage or a mold discovery. That means the work matters, the pace stays busy, and good people get noticed quickly.
Type: Full time
Pay: Competitive, based on experience
Location: In office in Plymouth, MI, with remote potential after 30 days
- Steady, full time work with a busy local company
- Hands on training and clear expectations
- A small team where your work is visible
- Opportunity to grow as the company grows
Call our office and ask about the role, the schedule, or what the hiring process looks like.
Office Secretary / Administrative Coordinator
Dr. Mold is growing, and we are looking for a dependable, organized, and motivated Secretary / Administrative Coordinator to join our team. This is an important position within our company. We need someone who can keep our office organized, communicate professionally with customers, stay on top of scheduling and paperwork, and make sure nothing falls through the cracks.
Responsibilities Include
- Answering incoming phone calls and responding to customer inquiries
- Providing excellent customer service and representing Dr. Mold professionally
- Scheduling inspections, estimates, remediation projects, and follow up appointments
- Managing and organizing the company calendar
- Communicating daily schedules and job information with technicians and management
- Following up with new leads and potential customers
- Following up on estimates that have not yet been approved
- Following up with customers after completed projects
- Creating and sending invoices, estimates, receipts, and other customer documents
- Collecting payments and following up on outstanding balances
- Keeping customer information and job files organized and up to date
- Entering customer information, job notes, photos, and documentation into our system
- Handling emails, text messages, and general office correspondence
- Assisting customers with questions regarding their appointments and projects
- Helping coordinate insurance related projects and communicating with customers when necessary
- Keeping management updated on leads, scheduling issues, customer concerns, and outstanding items
- Maintaining an organized office and completing general administrative duties
- Helping with filing, scanning, printing, and document organization
- Assisting with employee paperwork and internal company documents
- Helping keep track of supplies and office needs
- Working closely with ownership and our field team to keep daily operations running smoothly
- Taking initiative and handling problems instead of waiting to be told what needs to be done
Who We Are Looking For
We need someone who is:
- Reliable and punctual
- Extremely organized
- Friendly and confident on the phone
- Professional with customers
- Comfortable using computers, email, scheduling software, and office programs
- Able to multitask in a busy environment
- Detail oriented
- Good at following up and staying on top of unfinished tasks
- Able to communicate well with customers, technicians, and management
- Comfortable handling difficult or frustrated customers professionally
- Motivated and willing to learn
- Able to work independently without constant supervision
- Looking for a long term position with a growing company
- Able to maintain productivity, communication, and organization while working remotely
Experience in administrative work, customer service, scheduling, construction, restoration, insurance, home services, or Jobber is a plus, but we are willing to consider the right person who is motivated and ready to learn.
Come Grow With Us
Dr. Mold is a growing company, and we are looking for someone who wants to become an important part of our team. This is not a position where you sit at a desk and only answer phones. We need someone who can help run the day to day office and keep our customers, crews, schedules, and paperwork organized.
If you are dependable, organized, great with people, and want an opportunity to grow with a busy company, we want to hear from you. Apply today and come join the growing Dr. Mold team.
Apply for This PositionFill out the form below and our team will review your application. Please include any relevant experience and the best way to reach you.
- We review every application that comes in
- Qualified candidates are contacted by phone
- A short interview is scheduled at our office
- Selected candidates begin 30 days of in office training